Massage Envy is in some serious hot water after dozens of women have accused the widely known massage chain of sexual assault and not following up on victims’ claims, according to BuzzFeed News.

On Sunday, the site reported that over 180 women have filed police reports and lawsuits against the franchise. The women claim that their therapists groped them and other forms of sexual abuse.

After the news broke the franchise said it was “heartbreaking,” and that they will “never stop looking for ways to help [their] franchisees provide a safe environment.”

The company also released a statement to the Washington Post in regards to the claims. “The article references 180 reported incidents,” the company said in the statement. “These occurred over a span of 15 plus years and 125 million massages. But, we believe that even ONE incident is too many, so we are constantly listening, learning, and evaluating how we can continue to strengthen our policies with respect to handling of these issues.”

One of the victims, Susan Ingram, told CBS News about her terrifying experience on her seventh visit.

“He lifted up my body, groped both of my breasts roughly and aggressively. Put his hands down to the lower part of my body,” Ingram recently told the news station.

We will keep you updated on this story #Roommates!

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