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Bank Of America was a hot topic on social media on Wednesday (Oct. 2) after customers complained about struggling to access their bank accounts.
USA Today indicates that around 1 p.m. ET on Oct. 2, reports of issues started flooding in, with approximately 20,266 outages logged, according to the website Downdetector.
The outlet noted that many Bank Of America customers reported missing account balances on the app, while others saw a zero balance despite being able to access their accounts. Bank Of America has not specified the cause of the problem but told several outlets they were handling the glitch.
In a statement to CNN, the bank acknowledged the issues clients faced with their accounts and balance information. “These issues are being addressed and have largely been resolved. We apologize for any inconvenience,” Bank Of America said.
Furthermore, BOA’s Media Relations Executive Matt Card has since assured The Verge that the glitch has been fully resolved.
“Some mobile and online banking clients experienced an issue accessing their accounts and balance information earlier today,” Card wrote in an email to the outlet. “These technology issues have been fully resolved. We apologize for any inconvenience.”
As mentioned, the BOA issue sparkedmany reactions from social media users, including from our roommates in The Shade Room comment section. Some folks suggested that the bank should reward their impacted customers with an inconvenience fee.
Instagram user @jgivens34 wrote, “Yall should charge them an inconvenience fee.”
Instagram user @1partyboi_duece wrote, “Wrong week to be playing Rent due ”
While Instagram user @meowcle wrote, “why does everything glitch except student loans? ”
Then Instagram user @politics.as.usual wrote, “Im good. My $16 is still there.”
Another Instagram user @just_jass__ wrote, “No glitch for these bills yet”
Lastly, Instagram user @nygercatrice wrote, “Navient and Sallie Mae need to glitch too.”
