Ulta Beauty Accused Of Repackaging, Reselling Used Makeup

Ulta Beauty Accused Of Repackaging, Reselling Used Makeup

A woman who claims she used work for Ulta Beauty put the company on blast for repackaging and reselling used makeup.

“So I was a former employee at ULTA and whenever a customer would return a product, we were told by managers to repackage / reseal the item and put it back on the shelf,” Twitter user @fatinamxo wrote.

“They would resell EVERYTHING. (makeup, hair care, skincare, fragrance, hair tools, etc.),” she said in a follow-up tweet.

Sis took it a step further and posted a couple pictures of makeup she claims was returned, repackaged and resold as if it was brand new.

“For example this foundation (even sticks) they would clean it with a q-tip to make it look new. I’ll attach a photo of a NEW foundation vs. the one they repackaged and put back on the shelf. (NOT SANITIZED),” she captioned the photo.

She said she had enough after they allegedly asked her to clean a USED liquid lipstick with alcohol.

Her claims have prompted other people with similar stories about this company’s “allegedly” shady moves.

“Can 100% confirm this is true. Shopping at any ULTA in Frisco, Mckinney, Denton, Sherman, Allen, basically the entire Dallas area and around they train every single employee to do this. All the stores in the area do this,” one wrote.

“I worked at ulta too…and they did that too. They wanted their shrinkage to be low sooo that’s why but it was so disgusting lol,” another wrote.

Some employees on the hand claim this isn’t true.

“I’ve worked for Ulta for years and not once have we done this at my store,” one wrote, TODAY reported.

Ulta released a statement claiming that all used make up products should be thrown out!

“We do not allow the resale of used or damaged products,” an Ulta Beauty spokesperson told TODAY. “Our store associates are trained to catalog and then properly dispose of any used or damaged items. If associates have concerns that this or any Ulta Beauty policy is not being followed, they can anonymously report it through our third-party hotline. Our policies, training and procedures are aimed at ensuring that only the highest-quality products are sold in our stores and online.

“We take any concern of this nature very seriously and if we find that there is any deviation from our policies, we will take appropriate actions to ensure we continue providing a consistently high-quality product,” the statement continued. “The health and safety of Ulta Beauty guests is a top priority and we strive to deliver an optimal experience every time they shop with us.”


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